I created an Individual account on payit. How can I change it to Ratibi?

No problem. Our team will help you with that. 

From your registered email at payit, send us an email on [e-mail] with the information below:

• Your full name
• Your registered mobile number on payit
• Your Ratibi card ID number
• The last 2 digits of the card
• Emirates ID copy (Front and Backside)

A Sample of a Ratibi card is here to help you find out the information needed

Upon validating this information, our team will change your account from individual to Ratibi. Allow 2 to 3 working days for this process to take place.