What do I do if the person collecting the funds I transferred is having trouble picking up the funds?

First, please make sure you shared the correct reference number with the person that will be receiving the funds.
Ensure that the spelling of the name is exactly the same as in the Document ID the person will be providing when receiving the funds.
You may also contact MoneyGram for further support in case the above 2 points have been checked and you or the receiver are still facing issues. MoneyGram toll-free no – 1-800-666-3947